We want your shopping experience to be as enjoyable and smooth as possible, if you wish to return or exchange an item please contact us and our support team will advise you on how to manage this. Any return or exchange will be subject to our Cancellations, Returns and Refunds Policy.

All returns of Sleavon products must be approved in advance by Sleavon's customer support team at support@sleavon.com.
Return services may be delayed as a result of COVID-19 safety measures.

30-Day Money-Back Guarantee

You may initiate a return for an item(s) within 30 days of receipt for a refund. Returns outside of the 30 day return window will not be accepted. Refunds will be applied to your account once the item has been received and inspected through our warehouse. Naturally, if your return is because of our error and quality problem, we’ll pay these shipping costs. If the reason for the return isn’t quality-related and our error, then customer must pay the return shipping costs. To act on our return policy, simply follow these steps:

  1. Contact us by support@sleavon.com and complete a return request within 30 days of your purchase to get a return merchandise authorization (RMA) number.
  2. Once you secure a return authorization number, you will need to send the product back to us promptly.
  3. Upon receiving the product, we will inspect it to ensure that it is in good condition for resale, approve the return(s), and process your refund.

Rejecting Damaged Items

If you receive the wrong item or it arrives damaged, don't accept the delivery. Tell your delivery representative(s) and contact us so we can arrange for a replacement. Once you have installed the appliance, it cannot be returned.

Product Exchanges

We only accept exchanges for those products that are damaged or defective upon delivery, please contact a Sleavon Customer Service Representative by emailing support@sleavon.com with a description of the damage or defect within 30 days of the purchase date. Once we receive your information and approve the exchange, we will send you an e-mail with an authorization number and complete instructions for your exchange.

Order is Damaged or Missing Parts

We only replace items if they are defective or damaged. If you need to exchange it when an order arrives damaged or incomplete or is in need of replacement parts, contact us by support@sleavon.com within 7days of delivery for resolution.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Policy Details and Exclusions

Please note that products must be returned in the original packaging and will not affect the second sale. So, all products must be returned with all original manuals, registration cards, accessories, boxes, outer cartons and packing materials. If a product is returned damaged or with missing items, we reserve the right to assess a restocking fee up to the full value of the purchase, depending on the items damaged or missing.
Returns will not be accepted without a return merchandise authorization (RMA) number. Once a return has been authorized and return instructions provided to the customer, the items must be send back within 2 weeks.
Additional shipping charges due to customer special delivery requests (next-day delivery, international delivery, etc.) are not refundable.
The first day of the 30-day return period is the day the customer receives item(s). You will be responsible for paying for your own shipping costs for returning your item if over 30 days. Shipping costs are non-refundable.
Please contact us with any questions you have about our return and exchange policies. We are more than happy to assist you.

Contact Sleavon

Should you have any issues or questions regarding the store, please contact us.
Customer Service: 24/7 e-mail reply
Email: support@sleavon.com
Phone: +1-(213)-895-4871
Monday to Friday: 9 a.m. – 5 p.m. (PST)

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